Refund And Return Policy

Returns, Cancellations, and Refund Policy

Effective Date: April 20, 2026

At Odyssey Blades, every blade is individually handcrafted and made-to-order. Each item is created specifically for the customer after purchase, making every piece unique and non-resalable as a standard retail product.

🛠️ Made-to-Order & Final Sale Policy

All products are:

• Individually handcrafted after payment confirmation

• Each item is individually crafted and not mass-produced

• Made specifically for each customer

• Non-mass-produced and unique in nature

Because of this, all orders are considered final once production begins.

We do not accept returns or refunds for:

• Change of mind

• Incorrect selection

• Buyer’s remorse

• Personal preference

❌ Order Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund

• After 24 hours, production begins and orders cannot be cancelled

• Once production starts (14–21 days), materials and labor have already been allocated

A processing fee of up to 10% may apply to cancellation requests made after 24 hours but before production begins, to cover payment and transaction costs.

📦 Refund Eligibility

Refunds or resolutions are only provided in the following cases:

✔ Eligible Cases:

• Item arrives damaged or defective

• Incorrect item received

• Package is confirmed lost in transit by the carrier

🔍 Lost Packages

If a shipment is confirmed lost by the carrier:

• We will coordinate with the carrier to investigate the issue

• Once confirmed, the order will be eligible for a replacement or refund

• Resolution is processed within 14 business days after carrier confirmation

Carrier confirmation is required before any resolution is issued.

💔 Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• You must contact us within 72 hours of delivery

• Provide clear photos of the product and packaging

• After verification, we will arrange a replacement or eligible resolution

✍️ Personalized & Engraved Items

• Personalized or engraved products are considered custom-made items

• Once production has started, these items are final sale and non-refundable

• This is due to the unique customization applied specifically to each order

📋 Resolution Process

If your request is eligible under this policy:

1. Contact us at info@odysseyblades.com with your order details

2. Our team will review your request

3. If approved, we will provide next steps, including return instructions if required

4. Items must only be returned after official approval

💰 Return Shipping Costs

• Return shipping costs are the responsibility of the customer

• Exceptions apply only if the item is damaged, defective, or incorrect

We recommend using a trackable and insured shipping method for returns.

💳 Refund Processing Time

• Approved refunds are processed within 7–14 business days

• Refunds are issued to the original payment method only

• Processing time may vary depending on your bank or payment provider

🚫 Non-Refundable Situations

We do not provide refunds or replacements for:

• Change of mind or buyer’s remorse

• Incorrect or incomplete shipping information provided by customer

• Packages marked as “delivered” by the carrier

• Customs delays, seizures, or import restrictions

• Delays caused by external factors beyond our control (weather, courier issues, regulatory changes)

• Orders after production has started

• Personalized or engraved items after production has begun

• Refusal to accept delivery does not qualify for a refund

⚠️ Customs & Import Responsibility

Odyssey Blades is not responsible for items delayed, held, or seized by customs authorities.

⚠️ Shipping & Policy Alignment

This policy is fully aligned with our Shipping Policy:

• All items are made-to-order (14–21 days production time)

• Total delivery time is approximately 4–6 weeks (30–43 days)

• Delivery timelines are estimates and not guaranteed

• Carrier tracking confirmation showing “delivered” is considered proof of fulfillment

A package marked as “delivered” by the carrier is considered fully fulfilled.

📌 Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Continued use of our website and placing an order constitutes acceptance of any changes.

📞 Contact Us

For any order-related inquiries:

📧 info@odysseyblades.com
📱 WhatsApp: +1 (646) 488-9525
🌐 www.odysseyblades.com

By placing an order, you acknowledge and agree to this Refund & Return Policy.