Returns, Cancellations, and Refund Policy

At Odyssey Blades, customer satisfaction is our top priority. We strive to provide exceptional service and high-quality products. However, we understand there may be instances where returns or cancellations are necessary. This policy outlines our guidelines to ensure a smooth and transparent process.

Returns Policy

If you are not completely satisfied with your purchase, you may return the item within 7 days of receipt under the following conditions:

Eligibility for Returns

  • The item must be in new, unused, and resalable condition.
  • It must be returned in its original packaging with all accessories included.
  • Custom orders are non-returnable and non-refundable.
  • Change of mind does not qualify as a valid reason for returns.

Process for Returns

  1. Contact us via email at info@odysseyblades.com within 7 days of receipt.
  2. Provide the following information in your email:
    • Full Name
    • Order Number
    • Name of the Product
    • Reason for Return
  3. Once approved, ship the item back within 7 days. Ensure the package is securely packed to avoid damage during transit.

Refunds

  • Refunds will be issued to the original payment method after the returned item has been inspected and approved.
  • Refunds will include the total purchase price minus:
    • Original shipping charges
    • Round-trip shipping costs
    • Applicable restocking fees (up to 20%, if applicable).
  • Please allow 7-10 business days for the refund to appear in your account.

Non-Returnable Items

  • Used, damaged, or opened items
  • Perishable goods, hazardous materials, or items explicitly marked as non-returnable

Damaged or Defective Items

We take utmost care to ensure your items arrive in perfect condition. However, if you receive a damaged or defective item:

Inspection on Delivery

  • Inspect your package immediately upon delivery.
  • If the packaging is damaged, note this on the delivery receipt before accepting the item.

Reporting Issues

  • Contact us within 3 days of delivery with photos of the damage or defect.
  • Provide your order details and a description of the issue.

Resolution

At our discretion, we will either repair, replace, or issue a refund for the damaged item.

  • Replacements may require additional lead time if sourced from overseas.

Cancellation Policy

Order Cancellations

  • Orders can be canceled at any time before dispatch by emailing us at info@odysseyblades.com. The request must come from the email address associated with the order.
  • If the cancellation is requested after dispatch, the customer must follow the returns process.

Refund for Cancellations

  • Refunds for cancellations are subject to a 10% cancellation fee to cover processing costs.
  • Refunds will be processed within 2-3 business days after confirmation.

Shipping Costs

  • Customers are responsible for all return shipping costs unless the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service with insurance for your returns to ensure safe delivery.

Additional Notes

  • Change of Mind: Returns are not accepted for change of mind. Please carefully consider your purchase before placing an order.
  • Custom Orders: Custom-made products are non-returnable and non-refundable.
  • For any questions or to initiate a return or cancellation, please contact our Customer Support Team at info@odysseyblades.com. We are here to assist you!