Returns, Cancellations, and Refund Policy
Effective Date: July 4, 2025

At Odyssey Blades, customer satisfaction is our top priority. We strive to provide exceptional service and high-quality products. However, we understand that there may be instances where returns or cancellations are necessary. This policy outlines our guidelines to ensure a smooth and transparent process, and is designed to comply with applicable consumer protection laws.

Returns Policy

IIf you are not completely satisfied with your purchase, you may return the item within 7 days of receipt under the following conditions:

Eligibility for Returns

  • The item must be in new, unused, and resalable condition.
  • It must be returned in its original packaging with all accessories included.
  • Custom orders are non-returnable and non-refundable.
  • Change of mind does not qualify as a valid reason for returns.

Process for Returns

  1. Contact us via email at info@odysseyblades.com within 7 days of receipt.
  2. Provide the following information in your email:
    • Full Name
    • Order Number
    • Name of the Product
    • Reason for Return
  3. Once your return request is approved, we will provide the return address. Please ship the item back within 7 days of approval. Ensure the package is securely packed to prevent damage during transit.

Refunds

  • Refunds will be issued to the original payment method after the returned item has been inspected and approved.
  • Refunds will include the total purchase price minus:
    • Original shipping charges
    • Round-trip shipping costs
    • Applicable restocking fees (up to 20%, if applicable).
  • Please allow 7-10 business days for the refund to appear in your account.

Non-Returnable Items

  • Used, damaged, or opened items
  • Custom-made or personalized products
  • Perishable goods, hazardous materials, or items explicitly marked as non-returnable

Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition. However, if you receive a damaged or defective item:

Upon Delivery

  • Inspect your package immediately upon delivery.
  • If the packaging is damaged, note this on the delivery receipt before accepting the item.

Reporting the Issues

  • Contact us within 3 days of delivery at info@odysseyblades.com with:
  • Your order details
  • Photos clearly showing the damage or defect
  • A brief description of the issue

Resolution

At our discretion, we will either repair, replace, or issue a refund for the damaged item.

  • Replacements may require additional lead time if sourced from overseas.

Cancellation Policy

Order Cancellations

  • Orders can be canceled at any time before dispatch by emailing us at info@odysseyblades.com. The request must come from the email address associated with the order.
  • If the order has already been dispatched, it must go through the return process outlined above.

Refund for Cancellations

  • Cancellations are subject to a 10% cancellation fee to cover processing and payment handling costs.
  • Refunds for cancellations are processed within 2–3 business days of confirmation.

Shipping Costs

  • Customers are responsible for all return shipping costs unless the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service with insurance for your returns to ensure safe delivery.

Additional Notes

  • Change of Mind: We do not accept returns for change of mind. Please carefully consider your purchase before placing an order.
  • Custom Orders: Custom-made products are final sale and cannot be returned or refunded.
  • Return Address: Will be provided upon approval of your return request.
  • Policy Updates: This policy is subject to change without prior notice. Please refer to the version published on our website for the most up-to-date information.

For any questions or to initiate a return or cancellation, please contact our Customer Support Team at info@odysseyblades.com. We are here to assist you.